Effective date: (You can add the date you publish this policy)
Who We Are
Welcome to Double Down Catering & Events. We are a professional catering company based in Berwyn, Illinois, specializing in weddings, corporate events, private parties, and customized food experiences — from drop‑off catering to mobile pizza truck services. Our website address is: https://www.doubledowncatering.com.
Comments
When visitors leave comments on our site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection and security.
An anonymized string created from your email (a “hash”) may be provided to the Gravatar service to check if you have a Gravatar profile. Gravatar’s privacy policy is available at https://automattic.com/privacy/.
After approval of your comment, your profile picture may be visible publicly next to your comment.
Media
If you upload images to our site (e.g., for customer photo galleries), please avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract this data from images.
Cookies and Tracking
We use cookies to improve user experience and provide eCommerce functionality.
Comments
If you leave a comment on our site, you may opt‑in to save your name, email address, and website in cookies. These cookies are for your convenience and may last up to one year.
Login & Account
If you create an account or log in, we will set cookies to save your login info, screen preferences, and session details.
- Temporary cookie to check if your browser accepts cookies — discarded when the browser closes.
- Login cookies may last up to two days.
- “Remember Me” login persists for up to two weeks.
- Screen options cookies last up to one year.
Order/Checkout Process
When shopping or placing catering orders through our WooCommerce system, cookies help keep your cart and checkout preferences functioning properly.
Embedded Content from Other Websites
Articles or pages on our site may include embedded content (e.g., maps, videos, social feeds). Embedded content behaves as if the visitor has visited the other website.
These external sites may collect data about you, use cookies, embed additional third‑party tracking, and monitor your interaction with that content.
Who We Share Your Data With
If you request a password reset on our site, your IP address may be included in the reset email.
We do not sell your personal data. Data collected through forms, comments, accounts, and orders is used solely to provide services, process orders, improve the website experience, and communicate with you.
Third parties may include:
- Payment processing services (for online checkout)
- Email/contact form platforms
- Spam and security services
How Long We Retain Your Data
- Comments and metadata are retained indefinitely to help moderation and recognition of follow‑up comments.
- Registered users can view, edit, or delete their personal information at any time from their account profiles.
- Administrators can see and edit all user data as required for site management.
- Order records (for eCommerce catering) are retained according to legal, tax, and accounting requirements.
Your Rights Over Your Data
If you have an account on this site or have left comments or placed catering orders, you can request:
- An exported file of all personal data we hold about you
- That we erase your personal data
This does not include data we must keep for legal, administrative, or security reasons.
To request data access or deletion, please contact us at:
- Email: catering@doubledowncatering.com
- Phone: +1 (708) 775‑2154
- Address: 6900 Ogden Ave, Berwyn, IL 60402, United States
Where Your Data Is Sent
Visitor comments and form submissions may be checked through automated spam detection services, and some form processing services may temporarily store or analyze that data as part of their functionality.